Privacy and Cookies Policy
customer’s privacy and is committed to protecting personal data. This
policy will inform you as to how we collect your data and store it securely
when you visit our website or use our app. This policy will inform you of
your privacy rights and how the law protects you.
EZ-Charge Limited is responsible for your personal data (collectively referred to as
processes personal data through our website www.ez-charge.co.uk and our app
available through the app store and google play store.
or may release in the future regarding collecting and/or processing personal data.
This policy supplements any other policies and does not intend to override them.
This policy is intended for persons of legal driving age as the service we provide
requires a vehicle. We do not knowingly collect data about children.
Our contact details
Address: Cappis House, Telford Road, Bicester, OX26 4LB
Please contact us if you have any questions regarding this policy.
changes to your personal data
We regularly review our policies. This version was updated: 25/02/2021.
It is important any personal data we hold about you is accurate. Please inform us of
any changes that occur during the period you are using our products/services.
The type of personal information we collect
We currently collect and process the following information:
Home and/or billing address
Financial data – bank account and payment card details
Transactional data – details of payments to and from you as a result of
using/purchasing our products and services
Technical Data – internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and
versions, operating system and platform, and other technology on the devices
you use to access this website
Profile Data – your username and password, purchases made by you, your
preferences, feedback and survey responses
Usage data – how you use our website, app and other services
Communications data – preferences in receiving communications from us
regarding our products/services
We do not collect any Special Categories of Personal Data about you (this
includes details about your race or ethnicity, religious or philosophical beliefs,
sex life, sexual orientation, political opinions, trade union membership,
information about your health, and genetic and biometric data). Nor do we
collect any information about criminal convictions and offences.
How we get the personal information and why we have it
Personal information we process is provided to us directly by you by the following
Use of our app or website and its features/benefits by creating an account
Downloading our app
Subscribing and/or purchasing a product or service from us
Request marketing information from us
Enter a competition, promotion or survey
Give us feedback or contact us.
Technical data about your equipment, browsing actions and patterns is provided to
us as you interact with our website. Please see our cookies policy for more
We will receive personal data about you from various third parties and public sources
as set out below:
Technical data from analytics and search information providers
Contact, financial and transactional data from providers of technical and
Identity and contact data from publicly available sources such as DVLA.
How we use your personal data
We will only use your personal data when the law allows us to in the following
Where we need to perform the contract we are about to enter into or have
entered into with you.
Where necessary for our legitimate interests and your rights are not infringed
Where we must comply with a legal obligation.
Under the General Data Protection Regulation (GDPR), the lawful
bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this
by contacting: firstname.lastname@example.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
You will receive marketing communications from us if you have requested it or if you
have purchased services from us and not opted out of receiving marketing
information when given the option.
We will be sure to get your opt-in consent before sharing any personal data with any
third party marketing services.
You can ask us or third parties to stop sending you marketing messages at any time
by following opt-out links on our correspondence or by emailing email@example.com.
We may share your personal data with the parties set out below
under the lawful bases of the GDPR:
Service providers that we use for certain aspects of our operations such as
payment services and website/app hosting services.
Other members (current and future) of the same group of companies (which
means a parent company, a subsidiary, joint venture or other company that
controls, is controlled by or is under common control with EZ-Charge ).
Third party partners such as advertisers, associates, and other potential
Professional advisers including legal services, bankers, auditors and insurers
who provide services to EZ-Charge.
HM Revenue and Customs, regulators and other authorities based in the UK.
We require all third parties to respect the security of your personal data and to treat it
in accordance with the law. We do not allow our third-party service providers to use
your personal data for their own purposes and only permit them to process your
personal data for the purpose given in our instructions.
How we store your personal information
Your information is stored with appropriate security measures to prevent any
personal data from being lost, used or accessed in an unauthorised way. We limit
access to your personal data to those employees, agents, contractors or third parties
who have a business need to know. These parties will only process data on our
instructions and are subject to a duty of confidentiality.
We will only store your personal data for the period of time necessary to fulfil the
purposes it was collected for, including legal, tax accounting or contract
requirements. It is a legal requirement for us to keep basic personal data (contact,
financial, transactional and identity) for 6 years after you cease being a customer for
We may make your data anonymous so that there is no way to connect it with
your identity for research and analytical purposes. In this case we may use
your data indefinitely without further notice from you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal
Your right to rectification – You have the right to ask us to rectify personal
information you think is inaccurate. You also have the right to ask us to complete
information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal
information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the
processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the
processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you, in certain
You are not required to pay any charge for exercising your rights. If you make a
request, we have one month to respond to you.
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make
a complaint to us at: email@example.com
You can also complain to the ICO if you are unhappy with how we have used your
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Last updated [26TH FEBRUARY 2023]
pixels, and other tracking technologies when you visit our website www.ezcharge.co.uk, including any other media form, media channel, mobile website, or
mobile application related or connected thereto (collectively, the “Site”) to help
customize the Site and improve your experience.
reason. We will alert you about any changes by updating the “Last Updated” date of
specific notice of each such change or modification.
updates. You will be deemed to have been made aware of, will be subject to, and will
A “cookie” is a string of information which assigns you a unique identifier that we
store on your computer. Your browser then provides that unique identifier to use
other things, keep track of services you have used, record registration information,
record your user preferences, keep you logged into the Site, facilitate purchase
procedures, and track the pages you visit. Cookies help us understand how the Site
is being used and improve your user experience.
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising cookies are placed on your computer by advertisers and ad servers in
order to display advertisements that are most likely to be of interest to you. These
cookies allow advertisers and ad servers to gather information about your visits to
the Site and other websites, alternate the ads sent to a specific computer, and track
how often an ad has been viewed and by whom. These cookies are linked to a
computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with
and move around once on the Site. These cookies let us know what features on the
Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary.
These are necessary cookies, without which the Site won’t work properly or be able
to provide certain features and functionalities. Some of these may be manually
disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use
these cookies to record your browsing history, the pages you have visited, and your
settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to
authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site
so that you are not logged off unexpectedly, and any information you enter is
retained from page to page. These cookies cannot be turned off individually, but you
can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by
companies that run certain services we offer. These cookies allow the third parties to
gather and track certain information about you. These cookies can be manually
disabled in your browser.
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or
reject cookies in your browser’s settings. Please be aware that such action could
affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s
settings for how you can control or reject cookies, or visit the following links:
Microsoft Internet Explorer
Iphone or Ipad (Chrome)
Iphone or Ipad (Safari)
In addition, you may opt-out of some third-party cookies through the Network
Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking
technologies on the Site to help customize the Site and improve your experience. A
“web beacon” or “pixel tag” is tiny object or image embedded in a web page or email.
They are used to track the number of users who have visited particular pages and
viewed emails, and acquire other statistical data. They collect only a limited set of
data, such as a cookie number, time and date of page or email view, and a
description of the page or email on which they reside. Web beacons and pixel tags
cannot be declined. However, you can limit their use by controlling the cookies that
interact with them.
For more information about how we use information collected by cookies and other
Cappis House, Telford Road, Bicester, OX26 4LB